Leslie Heyden & Associates

Training, Consulting, Instructional Design

How We Can Help You

Leslie Heyden & Associates is a training and consulting firm dedicated to providing the highest quality training materials, programs and services. LH&A offers cost-effective methods and solutions to a full range of instructional design and training programs development needs.

LH&A has extensive experience assisting clients in both the public and private sectors. We pay close attention to each client's objectives, intended audience, budget, and schedule. We have the flexibility to tailor our services to meet your unique needs.

We can help you with a variety of projects, such as:

The job aid you need next week
An update of an existing in-house program
A new workshop, including all materials
Evaluation of "off-the-shelf" products

We work with clients in a variety of ways. We can tailor our approach to help you maximize your own internal resources by working with your staff and production department. Or, if you prefer, we'll take a "turn-key" approach, which can include project management, and provide you with a complete set of camera-ready master of the materials we develop for you.

Product and Services

Needs assessments
Questionnaires, surveys
Focus groups, interviews
Job and task analysis
Course and curriculum development
Workshops, seminars
Instructor guides, participant materials
Job aids
Video and audio scripts
Workbooks, manuals
Leaders' guides, facilitator guides
Train-the-trainer programs
Performance tests
Self-study guides
Training program evaluation
Instructional design consulting

Some Typical Client Industries

Banking
Retail
Publications
Managed Care
Health care education
High-tech
Training and development
Franchising

Areas of emphasis

Sales and product training
Service quality
Financial management
Customer service

Leslie Heyden, principal of Leslie Heyden & Associates, holds an M.A. in Instructional Design and a Graduate Certificate in Training Systems Development from San Francisco State University. Leslie is a member of the National Society for Performance and Instruction and the American Society for Training and Development.

Partial Client List

Wells Fargo Bank
Canadian Imperial Bank of Commerce
State of California
Omega Performance Group
Corporate Alliance
Richmond Chamber of Commerce
New Directions
Strategic Resources

Leslie Heyden & Associates
PO Box 43
El Cerrito, CA 94530-0043

Fax: 510.524.4851
Email: leslie@lha.com
Web: http://www.lha.com