—Instructional design
—Training program and materials development
—Performance improvement consulting
—Development of self-paced, self-study guides and tutorials
—Development of competency-based certification programs
—Elearning
Content identification | Storyboards | Scripts | Job aids
—Classroom training and workshops
Design documents | Facilitator guides
Participant guides | Handouts | PowerPoint presentations
Blended learning programs | Train the trainer programs
—Research and analysis
Needs assessments | Gap, job, and task analyses
Surveys and questionnaires | Test development and validation
Objectives and performance metrics
Evaluation planning, implementation, and reporting